Transforming Service Workflows for Modern Teams
COREServ is your all-in-one Cloud Service Management Solution; combining intuitive planning, optimized dispatch, digital reporting, and customer feedback in one platform.
Discover COREServ: Your all-in-one service management solution
COREServ is a user-friendly, cloud based Service Management Solution designed to make customer service smooth and efficient for businesses. It simplifies how you plan, assign, and complete requests through a powerful service request management system, connecting seamlessly with your existing systems like SAP S/4HANA, SAP CRM, and SAP C4C. With intuitive tools and real-time collaboration, COREServ helps your team—service agents, field technicians, and managers—deliver top-notch support while saving time and boosting customer satisfaction.
COREServ makes service management solutions simple, efficient, and customer-focused. Whether you need a field service management system, a reliable service request management system, or a complete cloud based Service Management Solution, COREServ empowers your team to deliver great results.
What COREServ offers
Easy planning dashboard
Dispatchers can organize tasks effortlessly with a clear, visual scheduling board, making it a practical Service Management system.
Real-time map view
See technician locations and optimize routes to save time and fuel.
Smart task assignment
Match tasks to technicians based on their skills, availability, and location.
Mobile app for technicians
Work on the go, even offline, with a Service Management system on mobile designed for field teams.
Digital service reports
Capture images, collect signatures, and create reports without paperwork.
Seamless ERP connection
Sync with SAP systems for billing, inventory, and analytics in real time, supported by sap managed services solutions.
Customer feedback surveys
Gather feedback instantly to ensure happy customers.
Custom dashboards
Track team performance with personalized, easy-to-read reports.
Key benefits for every stakeholder
For customers
- Faster resolutions: Real-time updates and optimized dispatch mean quicker service responses and solutions.
- Transparent communication: Receive automatic notifications on service status, keeping you informed every step of the way.
- Improved satisfaction: Share feedback through built-in surveys to ensure your voice is heard and service quality improves.
For service agents/dispatchers
- Smarter scheduling: AI-powered tools assign tasks based on technician skills, location, and availability, reducing planning time in this modern business service management solutions framework.
- Clear visibility: The intuitive planning dashboard and real-time map view make it easy to manage and track requests through the enterprise service management system.
- Streamlined workflow: Automated notifications and centralized task management reduce manual work and errors.
For field technicians
- Mobile convenience: Handle all tasks—clock-in, updates, and confirmations—via a mobile app, even offline, thanks to the field service management system capabilities.
- Efficient task management: Receive tasks matched to your skills and location, minimizing travel and downtime.
- Paperless reporting: Create digital service reports with images and signatures, saving time and reducing paperwork.
For managers
- Data-driven insights: Custom dashboards provide real-time metrics on response times, technician performance, and customer satisfaction.
- Seamless operations: Real-time SAP integration ensures accurate billing, inventory updates, and analytics through advanced service lifecycle management solutions.
- Improved oversight: Monitor team performance and customer feedback to optimize workflows and service quality.
Why choose COREServ?
Smarter scheduling
Our AI-powered system assigns tasks based on technician skills, location, and availability for faster service.
Mobile convenience
Technicians can manage everything from start to finish on their mobile devices, even without internet access.
Connected systems
Real-time integration with SAP ensures smooth billing, inventory updates, and insights, powered by service management solutions.
Paperless efficiency
Digital reports and signatures streamline work and keep records organized in the cloud with our cloud service management solution.
Quicker service
Real-time updates and automated notifications help resolve issues faster.
Happier customers
Built-in surveys let you track satisfaction and improve service quality.
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